IT and System Support
Class
4
hrs/week
At Home
10
hrs/week
Course Duration: 12 weeks
Hands-on training in desktop support, system troubleshooting, and the latest in cybersecurity and technical support.
Key Topics
System and Applications Administration
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Networking Fundamentals and Troubleshooting
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Troubleshooting and Technical Support
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Customer Support and Ticketing
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Learn More about IT and System Support at Skillaroo
Course Outline
Embark on a dynamic exploration of Information Technology and System Support. This course covers hardware fundamentals, operating systems, networking, security, and emerging technologies. With hands-on learning and a focus on practical skills, it prepares you for a successful career in IT support and Administration.
Modules
- Computer Hardware Fundamentals
- Operating Systems
- Software Applications and Management
- Networking Fundamentals
- System Administration
- IT Security Basics
- Fundamentals of ITIL Processes
- Professional Development and Ethics
- Virtualization Technologies
- Introduction to Cloud Technologies
- Ticketing Systems Management
Soft-skill course
- Resume optimization
- LinkedIn Refinement
- Personal Branding
- Interview Preparation and Mock interviews
- Meeting and interacting with Industry Experts & Guest Speakers
- Career Planning & Mentoring
IT and System Support with Skillaroo
Our courses, teaching staff, and network of industry partners are all designed to help you get the most out of your time with us.
Industry-Ready Training
We ensure that students acquire knowledge and skills that are currently relevant to the industry and the workplace.
Networking Opportunities
We provide ongoing opportunities for students to network with industry professionals and employers.
Soft Skills, Resume and Interview Coaching
Soft skills are the key to success in the workplace. We help students develop these skills and prepare for interviews.
Work Readiness Support
Professional development and work readiness support is provided to students throughout their course.
Career Pathways
Upon completion of IT and System Support with Skillaroo, you can pursue a career path in the following roles
- Technical Support Engineer
- IT Customer Service Representative
- Junior System Engineer
- Field Technician
- IT Support Analyst
- System Administrator
- IT Consultant
- Desktop Technician
- EUC Support Engineer
Let's chat about your career
The job market is changing rapidly. Technology is changing the way we work, and the demand for skills is shifting. Lets talk about how we can help you realize your career ambitions.